Terms of service

This website is operated by samyonline.com. Throughout the site, the terms “we”, “us” and “our” refer to samyonline.com. samyonline.com offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated hereIn this policy, “us”, “we”, or “our” means Samy Spices, operators of this website.

These terms were last updated on 20th June 2022

MINIMUM ORDER

A minimum purchase order value applies in order to qualify for free delivery within a specific radius of our store at 384 Ipswich Rd, Annerley QLD 4103.

Purchase orders below the minimum order value will still be accepted, however, a shipping charge may apply.

Further information on shipping charges is contained below, under Delivery.

PAYMENT METHODS

For your convenience, we accept the following major credit cards – American Express, Visa and Master Card and Bank deposit or COD ( Cash on Delivery).

Our website is secure. Your credit card information is accepted and stored through a secure payment gateway (via PayPal).

Please note that your payment is not processed immediately at the time of checkout. We will only process your credit card payment once we have picked and packed your order.

PRODUCTS AND PRICES

We reserve the right to change, improve or delete any products without prior notification.

We reserve the right for any goods that have been incorrectly priced on the website or have been incorrectly categorized to be issued an immediate refund for the product.

The purchase price of the goods is the purchase price that is applicable at the time you view them. The purchase prices will not necessarily correspond to the prices in store. Any discrepancy in prices on order and supply prices will be notified prior to the shipment.

Samy Spices aims to include up-to-date pictures of most goods. At times, the picture of the goods may be unavailable or may differ from the goods actually supplied to you. Samy Spices does not warrant the accuracy of the information contained in the product listing and recommends that you read the labels on goods carefully before consuming the goods.

All prices are in Australian Dollars (AUD).

STOCK AVAILABILITY

We reserve the right to change, improve or refund any products due to its unavailability without prior notification.

With the current situation of COVID, the stock availability on the website might not reflect actual stock, if this is the case and no stock will be arriving soon we will issue a full refund within the next day.

Delivery of ordered goods is subject to product availability. Samy Spices will not provide rainchecks in respect of goods ordered by you. When completing your order, you will be invited to select a substitution option in respect of goods that are out of stock. Samy Spices will use its best endeavors to ensure that all goods ordered by you (and any agreed substitutes) are supplied to you. Samy Spices reserves the right to limit the sale of goods to reasonable or normal household quantities. Substitute items are charged at the substitute price.

DELIVERY AND HANDLING

For deliveries outside the Melbourne Metro area, including interstate orders, the customer will be responsible for all freight charges. Freight charges vary depending on the order size and distance for delivery.

The order shall be dispatched in good condition and in good faith and no responsibility is accepted for goods damaged in transit.

The order shall be dispatched ASAP and certainly within five (5) business days, following the receipt of the customer’s order. The customer will be notified in the event of any extended delays in dispatch.

Delivery will be made Monday to Saturday during normal business hours. The customer must be present at the shipping address to accept delivery during this time or otherwise provide other instructions at the time of placing the order.

If the customer is not present at the shipping address to accept delivery and therefore, we are unable to complete the delivery, the delivery charge (if any) will still apply and the order will be made available for collection in-store.

Should the customer redirect the order to another delivery address or request re-delivery of the order, an additional delivery fee will apply.

We reserve the right to charge an additional fee if we are delayed in making a delivery at the specified address for any reason whatsoever outside our control.

The buyer also has the option for the collection of the order personally or making alternate freighting/shipping arrangements.

We reserve the right if an order exceeds a total weightage of 50kgs then a handling fee would be incurred which would be notified to you via email.

RETENTION OF TITLE

Title to the goods supplied is retained by Vel Spices and only passes to the customer upon delivery (or upon collection) and payment for the goods.

TAX INVOICE

Upon delivery of the goods, Vel Spices will provide you with a detailed tax invoice specifying the price for the Goods, including credits applied and the delivery fee (if applicable).

RETURN POLICY

We detail here our Return Policy to ensure you are fully aware of your rights and our obligations to you.

Please choose your purchases carefully and retain your original sales receipt as proof of purchase.

We do not give refunds or exchange goods when you change your mind or choose incorrect goods. Management reserves its right to exchange goods purchased or grant refunds only by agreement If a refund is granted, a 20% restocking fee may be applied on all returns. No credit will be allowed on freight and handling charges.

Please note, in the case of issues associated with items of local manufacturers/suppliers, we may:

  • Return the product to the manufacturer/supplier or their agent to determine the nature of the problem; or
  • Refer you to the supplier of such items for assistance or refund/exchange authorization.

Almost all the items contain local manufacturers’ names, addresses, and telephone numbers. Should any manufacturer’s information not be available, we shall happily provide it to you upon your request.

All orders sent via Australian Post either express or standard do not qualify for a refund or return for the following terms but are not limited to:

  1. Item has been damaged/checked from their side and acknowledged as such
  2. If placed as express/standard and was either delayed/missing/redirected and has not been delivered

We will contact Australia Post on your behalf if you did not receive any information from them however we do not cover or refund any parcels sent in this method as stated with the terms above.

This Policy does not limit your rights as a customer.

If the product has a defect or is damaged via shipping, the customer is eligible for a full refund. Change of mind/ Incorrectly bought items within 7 days brought to attention can be refunded expect the delivery charge to bring back to the store.

We can only accept a return for a product if the product has an expiry of fewer than 2 weeks from the delivery date, otherwise, all products sent have been checked to be a minimum of 2 weeks expiry.

Frozen Goods Policy

  • Please try to be at home on the day of delivery when delivering frozen goods as if not home, the goods will be kept outside unattended. If you need an estimated date and time of delivery please message our Whatsapp team.
  • Any incorrectly ordered frozen goods after dispatch will not be applicable for return/refund.
  • All frozen goods are kept in the freezer up until the very moment before dispatch and kept in that temperature whilst delivering.
  • Faulty frozen products are applicable for a refund (complying with acceptable reason) if notified within 5 hours of delivering the goods.

USERNAME AND PASSWORD

You must take responsibility for the safekeeping of your username and password. You are liable if your username and password are used by an unauthorized person. You release and indemnify Vel Spices in relation to any liability arising out of the unauthorized use of your username or password.

Delivery
Our delivery would be within 2 – 3 days after putting your order through. We would contact you if there is any delay in doing so. If we do send it through the courier it would be upon them to get your groceries to you, it may be delayed, but we do send a tracking number to track your groceries.

We cannot refund orders for being delayed due to courier, we can accept and issue a refund if we delay it and deliver it late, however, if it is in the hands of the courier we have the right not to give a refund, a partial refund is applicable in some situations.

Extra Charges
If any product exceeds the guideline amount we will request handling charges outside the cart amount.

APPLICABLE LAW

The laws of Queensland, Australia govern this Agreement.